Put the brand into your people
Set demanding standards and enable your team to become the professionals they were hired to be. When you give people proper guidance customers notice the difference.
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Does you brand ooze a central passion?
Design passion into each and every offering acting as a magnet for new business and a driver of internal pride and prestige.
Do team members deliver the role mastery and skills to drive the brand forward?
On-board all into how the brand seeks to win. Make your people an integral part of the brand experience.
Let each team member "be the professionals they were hired to be"
Six simple programs reduce the operating stress of embedding the right skills, attitude and knowledge into the heart of your organisation.
1. Shortfall Self Audit
2. Casual On-Boarding
3. Frontline On-Boarding
4. Leadership On-Boarding
5. Trainer On-Boarding
6. Brand Way Customisation
100% no fuss
Open and immediately share the expectations that will drive quality service and operational excellence within your venue.
£999 plus VAT
30 minute self audit.
Conducted by the venue's unit leader.
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Poverty of business is fundamentally about a lack of clarity on what the brand stands for. Let us help you identify the areas where either customers or team members feel your brand is not quite fit for purpose. This review will help crystallise what needs to change to move your team and brand forward.
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Take a long hard look at your brand. Are you delivering remarkable brand experiences or moments that capture the senses? A slow terminal decline awaits for all businesses that fail to excite the customer. ​
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Stop giving-up on the vision you once had for a brand that is both inspiring and profitable.​ The quality achieved by big high-street franchises can seem a world away. Look closely however and most of that success derives from having a clear brand offering that resonates with customers.
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Deliver a brand offering that resonates.
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30-60 minute team leader administered program.
On-board all causal | temporary staff.
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Spend 30 minutes to ensure casuals can, across a small range of duties, represent your brand with style and confidence.
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Avoid diminishing brand reputation. Casuals without proper preparation feel and act like fish out of water.
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Preview the opening pages of the casual staff on-boarding program.
1-3 hour team leader administered program.
On-board all new and existing team members,
Fully customisable if required.
Choosing effective leaders is important, but not nearly as important as defining a unique customer experience. With clear and unique expectations team members will instinctively know that they've joined a company that aspires to win and in an instant will raise their own personal standards to meet those set by the brand.
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Deliver a highly impactful front-line onboarding program utilising the 4 Core Expectations Format and establish clear 'line of sight behaviours' proven to deliver team member success.
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Make your operating way 'common knowledge' to all.​
1-2 hour unit manager administered program.
On-board all new and existing team leaders
Fully customisable if required.
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​Avoid the impression that team leaders and managers lack the skills or tools to manage the routine operation. Ensure duties are done correct, safe and to the standard implicit in the brand promise. Leadership is about turning chaos into order.
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Leaders mindset
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Operations management
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People management
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Product management
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Financial management
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Brand management
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30 minute self learning guide.
Essential for team leaders seeking to conduct on-boarding events.
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A brief but highly effective session plan to guide team leaders in conducting an actual on-boarding coaching session. Learn to focus on skills mastery, leveraging company stars to raise the profile of the coaching experience.
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Complement the on-boarding of new team members with a range of leadership tools that enhance the professionalism of the brand's on-boarding process.
Pre-joining essentials
Sent to the team member 1-7 days prior to their start date. Even before new hires have commenced duties it is important to start the 'priming process' of company expectations. At the start of the induction session test team members on knowledge assignments set within the pre-joining essentials. This will be your first indication of how committed new hires are.
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Pocket brand values
This wallet size card showcases the core values of the brand. It is both an 'artefact of excellence' and a subtle but constant reminder of what the company deems important. Nobody should ever say "I didn't know that was important." Issue as a 'passing-out' memento to all team members who pass muster and are welcomed into the brand family.
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On-boarding takeaways
After each on-boarding session issue each inductee with the key takeaways from the program.
30 minute self-learning guide.
Essential for team leaders seeking to conduct a strategic review of the brand's operating way.
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Running a workshop is not easy. The brand way customisation guide provides an effective session plan to allow a workshop leader to fully customise the brand's operating way. At the heart of the guide is the process of 'crystallising discontent' that customers and team members feel as they review the performance of the brand. This discontent provides the context to both innovate and implement a better way of doing.
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It can take as little as one day to enact a strategic review of your brand. Take this opportunity to establish your singular band passion and ensure that passion in embedded throughout all brand activities. When you invest quality time, into the customer experience, clear strategic intent will creep into all you do.
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£999 plus VAT
Free 1 Hour Video Consultation
Upon committing to PRO)START you will receive a one hour video consultation to review how best you can start putting the brand into your people.
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Simple & Easy to Use
Each of the 6 programs have been put together using simple keynote or powerpoint presentation software. Simply run on an iPad type devise or print off a hard copy to do your on-boarding
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No fuss. Open & Coach
Ready to use 'right out of the box'. No customisation required. Each team leader can expand on brand specifics, guided by the program, utilising 'knowledge in the head' or from props and material prepared separately.​
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Easy to Customise
Make each presentation your own, Clear strategic intent will creep into all you do when you invest quality time into the customer experience
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Practical & Profitable Operating Practices
All programs are full of proven practices that enhance a brand's operating way.
If you don’t do this now when is the right time?
Upon registering receive a complimentary Shortfall Self Audit and a Causal On-Boarding Program.
We love our brand partners and brands love what we do. We make a promise: every single day to never give up on your dreams. As well as being an outstanding coaching tool, our on-boarding programs can be used as a template from which to design a winning customer experience and leadership way specific to your brand.
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Peter Martin
PRO)START hospitality was set up and is managed by Peter Martin who has 20 years experience in senior leadership with exceptional hospitality companies throughout the world. Involved in the development and operation of many hotels, restaurants and venues, Peter brings expertise to the independent sector enabling all operators to punch well above their weight.
Successfully build a service and product design that can win. For Peter success is determined by providing line of sight for all team members to the strategic direction of the brand. The customer experience takes place on the front line and leadership’s prime role is in converting vision into tangible outcomes that inspire loyalty and repeat business.
Outcomes clients love
An on-boarding platform that is the key driver of the team member performance.
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Key operational outcomes, that get embedded in the team's daily routines - delivering both bottom line and ease of operations.
A service design delivering a brand experience that customers love.
Pride, across all team members, in the talent and skills that all have honed necessary to deliver a brand offering customers admire.
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Management who possess the capacity to reposition the brand's 'value proposition' charting new opportunities for revenue and profit growth.
If you're looking you reduce your operating stress contact us below:
8 Berkeley House,
Charlotte St,
Bristol BS! 5PY